1.1 Inclusive Access

CPAP Medical Equipment Trading Co. LLC (trading as CPAP Medical Trading) is committed to ensuring that its website, cpapmedtrade.com, is accessible to the widest possible audience — including individuals with visual, auditory, motor, cognitive, or other disabilities.

1.2 Medical Equipment Context

As a retailer of medical equipment used in the management of sleep apnea and related respiratory conditions, we recognise that a significant proportion of our customers may include elderly individuals, individuals with chronic health conditions, and individuals with sensory or cognitive impairments. Accessible design is therefore not only a legal and ethical commitment — it is directly relevant to the population we serve.

1.3 Continuous Improvement

We acknowledge that achieving full accessibility is an ongoing process. We are committed to continuously reviewing and improving the accessibility of our Website in line with evolving standards and user needs.

2.1 Website Coverage

This Accessibility Policy applies to the CPAP Medical Trading website at www.cpapmedtrade.com, including all product pages, collection pages, informational pages, blog content, support pages, and checkout processes.

2.2 Exclusions

This Policy does not apply to:

• Third-party websites or services linked to from this Website
• Content hosted on external platforms including Facebook, Instagram, and YouTube
• Third-party payment processing interfaces including Shopify Payments, PayPal, Apple Pay, and Google Pay, which are governed by their respective providers' accessibility policies

3.1 Reference Standard

CPAP Medical Trading aims to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA, published by the World Wide Web Consortium (W3C). These guidelines address four core principles:

• Perceivable — content must be presentable to users in ways they can perceive
• Operable — interface components must be operable by all users
• Understandable — content and interface must be understandable
• Robust — content must be interpretable by a wide range of assistive technologies

3.2 UAE Legal Framework

While the UAE does not currently mandate a specific web accessibility standard equivalent to the EU's European Accessibility Act or the US Americans with Disabilities Act (ADA), CPAP Medical Trading voluntarily adopts WCAG 2.1 AA as its operational standard in recognition of the importance of inclusive digital access and in anticipation of evolving UAE regulatory requirements in this area.

3.3 Shopify Platform

This Website is built on the Shopify e-commerce platform. Shopify maintains its own accessibility commitments and incorporates accessible design principles into its core platform and theme framework. Our accessibility efforts operate within and build upon the Shopify platform's native capabilities.

4.1 Visual Accessibility

• Sufficient colour contrast between text and background throughout the site, using our brand palette of navy (#1B2B5E) on white and white text on navy — both meeting WCAG AA contrast ratio requirements
• Text does not convey meaning through colour alone
• All product images include descriptive alternative text (alt text) describing the product, brand, model, and orientation
• All brand logo images include descriptive alt text identifying the brand
• Page zoom is fully supported — the site layout accommodates browser text resizing up to 200% without loss of content or functionality

4.2 Navigation

• Consistent navigation structure across all pages
• Clear, descriptive page titles and headings used throughout
• Logical heading hierarchy (H1 → H2 → H3) maintained across all informational pages
• Skip-to-content link available for keyboard navigation users
• All interactive elements including buttons, links, and forms are keyboard-accessible

4.3 Content

• Plain language used in product descriptions, FAQ content, and support pages — avoiding unnecessary clinical jargon where possible
• All policy and legal documents structured with numbered sections and a table of contents for ease of navigation
• FAQ content structured using standard question-and-answer format with clear heading labels
• Product comparison guides and support pages written in clear, structured English accessible to non-specialist readers

4.4 Forms & Checkout

• Form fields include visible labels
• Error messages are descriptive and indicate the specific field requiring correction
• The checkout process is managed by Shopify's platform, which maintains its own accessibility standards for payment flows

4.5 Mobile Accessibility

The Website is fully responsive and designed for mobile-first use. All content, navigation, and purchasing functionality is accessible on smartphones and tablets, including those using iOS VoiceOver or Android TalkBack screen reader functionality.

5.1 Current Known Issues

We are aware of the following limitations and are working to address them:

• Third-party embedded content — including the Google Maps embed in the website footer and the Google Reviews widget — is served by external providers and may not fully meet WCAG 2.1 AA standards. These components are outside our direct control.
• PDF documents — any PDF documents linked from this Website may not be fully accessible to screen readers. We will work to provide accessible HTML alternatives where PDFs are used.
• Video content — any video content published on the Website or linked from the Website including YouTube content may not include closed captions or audio descriptions in all cases. We are committed to adding captions to new video content going forward.

5.2 Reporting Accessibility Issues

If you encounter an accessibility barrier on our Website that is not listed above, we encourage you to report it to us using the contact details in Section 9. We take all accessibility reports seriously and will endeavour to address confirmed issues within a reasonable timeframe.

6.1 External Platforms

This Website links to external platforms including Facebook, Instagram, YouTube, Google Maps, and WhatsApp. CPAP Medical Trading does not control the accessibility of these external platforms and cannot guarantee their compliance with WCAG 2.1 or any other accessibility standard.

6.2 Payment Processing

Payment processing on this Website is handled by Shopify Payments and third-party providers including PayPal, Apple Pay, and Google Pay. The accessibility of payment interfaces provided by these third parties is governed by their respective accessibility policies.

6.3 Customer Reviews

Customer review functionality on this Website is provided by a third-party application. The accessibility of third-party review widgets is subject to the relevant provider's own accessibility standards.

7.1 Tested Compatibility

CPAP Medical Trading's Website is designed to be compatible with the following assistive technologies:

• Screen readers, including NVDA (Windows), JAWS (Windows), and VoiceOver (macOS and iOS)
• Keyboard-only navigation
• Browser zoom and text resizing
• High contrast display modes on Windows and macOS
• Mobile screen readers including iOS VoiceOver and Android TalkBack

7.2 Recommended Browsers

For the best accessible experience, we recommend using an up-to-date version of one of the following browsers:

• Google Chrome
• Mozilla Firefox
• Apple Safari
• Microsoft Edge

7.3 Older Browsers

We cannot guarantee full accessibility on browsers that are no longer actively maintained, including Internet Explorer. We recommend updating to a current browser version for the best experience.

8.1 In-Person Assistance

Customers who experience difficulty accessing our Website or completing a purchase online are welcome to visit our Business Bay showroom in person, where our team can provide full product information, assist with equipment selection, and process orders directly.

• Address: Tamani Arts Offices, Office 1739, Al Asayel Street, Business Bay, Dubai, UAE
• Monday to Friday: 9:00 AM – 5:00 PM
• Saturday: 11:00 AM – 3:00 PM
• Sunday: Closed

8.2 Telephone & WhatsApp Support

Customers who require assistance navigating the Website, locating a product, or completing a purchase may contact our team directly via:

• WhatsApp & Mobile: +971 56 593 5931
• Landline: +971 4 570 3974
• Email: info@cpapmedtrade.com

8.3 Alternative Formats

Customers who require product information, policy documents, or other content in an alternative format — including large print or plain text — may request this by contacting us at info@cpapmedtrade.com. We will endeavour to provide a suitable alternative within five business days.

9.1 Accessibility Feedback

We welcome feedback on the accessibility of our Website. If you:

• Encounter an accessibility barrier not described in this Policy
• Find that an existing accessibility feature is not functioning as described
• Have a suggestion for how we can improve the accessibility of our Website

Please contact us using any of the following methods:

• Email: info@cpapmedtrade.com
• WhatsApp & Mobile: +971 56 593 5931
• Landline: +971 4 570 3974
• Post: CPAP Medical Equipment Trading Co. LLC, Tamani Arts Offices, Office 1739, Al Asayel Street, Business Bay, Dubai, UAE

9.2 Response Time

We aim to acknowledge accessibility feedback within two business days and to provide a substantive response, including any planned remediation timeline, within ten business days.

10.1 Review Schedule

CPAP Medical Trading will review this Accessibility Policy and conduct an assessment of the Website's accessibility at least annually, or following any significant update to the Website's design, structure, or functionality.

10.2 Team Awareness

We are committed to ensuring that team members responsible for Website content, design, and development are aware of accessibility requirements and best practices, and that accessibility is considered in all future Website development decisions.

10.3 Third-Party Development

Where third-party developers or agencies are engaged to work on this Website, CPAP Medical Trading will include accessibility requirements in its briefs and will seek to ensure that any new Website features meet the accessibility standards described in this Policy.

11.1 Right to Update

The Company reserves the right to update this Accessibility Policy at any time to reflect changes in applicable standards, regulatory requirements, or Website functionality. The most current version will always be published at cpapmedtrade.com/pages/accessibility-policy.

11.2 Acceptance of Updates

Continued use of the Website following any update to this Policy constitutes acceptance of the revised terms.