Warranty Policy

CPAP MEDICAL EQUIPMENT TRADING CO. LLC
Trading as CPAP Medical Trading
www.cpapmedtrade.com | Business Bay, Dubai, UAE
Effective Date: 1 June 2025 | Version 1.1 | Last Revised: 17 June 2026

All Equipment sold by CPAP Medical Equipment Trading Co. LLC (trading as CPAP Medical Trading, hereinafter "the Company," "we," "us," or "our") is supplied in accordance with the warranty and exchange terms set out in this Policy. Coverage varies by product category — please read this Policy carefully before making a purchase, as not all products carry a manufacturer warranty.

This Policy should be read alongside our Terms and Conditions (in particular Section 7) and our Refund and Returns Policy, both available on our Website. In the event of any conflict between this page and the Terms and Conditions, the Terms and Conditions shall prevail.

1. GENERAL PRINCIPLES

1.1 CPAP machines, BiPAP devices, travel CPAP machines, and oxygen concentrators sold by the Company carry a Manufacturer Warranty provided by the respective original equipment manufacturer (OEM). The Company acts as an authorised retailer and facilitates warranty claims on the Customer's behalf where applicable.

1.2 Certain product categories — specifically CPAP and BiPAP masks, power adapters and cables, and humidifier units — do not carry a manufacturer warranty. For these items, the Company offers a defect-based exchange only, as set out in Section 4 of this Policy.

1.3 Consumable components (cushions, filters, tubing, headgear, water chambers, and similar items) carry no warranty and are not eligible for exchange due to degradation from normal use. See Section 5.

1.4 The Company does not provide an independent warranty of its own beyond what is described in this Policy. All warranty obligations for warranted products are ultimately determined by the respective manufacturer.

1.5 By purchasing Equipment from the Company, the Customer accepts the terms of this Policy as applicable to their product category.

2. WARRANTY COVERAGE — MACHINES & CONCENTRATORS ONLY

2.1 The following product categories carry a manufacturer warranty. All other product categories are covered under the exchange terms in Section 4 or are excluded under Section 5.

Product Category	Warranty Coverage	Typical Warranty Period
CPAP machines (home units)	Manufacturer warranty	2 years
BiPAP machines	Manufacturer warranty	2 years
Travel CPAP machines	Manufacturer warranty	1–2 years
Oxygen concentrators	Manufacturer warranty	1–3 years
CPAP & BiPAP masks	No warranty — defect exchange only	See Section 4
Power adapters & cables	No warranty — defect exchange only	See Section 4
Humidifier units	No warranty — defect exchange only	See Section 4
Consumables (cushions, filters, tubing, headgear, water chambers)	Not covered	See Section 5

Warranty periods commence from the date of purchase as evidenced by the Company's tax invoice. The Company reserves the right to update this table as manufacturer terms change.

2.2 Manufacturer warranties cover defects in materials and workmanship that arise under normal, intended use during the applicable warranty period. This includes:

Internal component failure not caused by external factors
Electrical or mechanical faults present at time of purchase or emerging under normal use
Manufacturing defects in the device body, display, or core therapy delivery mechanism
Software or firmware faults that prevent the device from functioning as specified

2.3 Where a covered defect is confirmed under manufacturer warranty, the remedy will be one of the following at the manufacturer's sole discretion:

Repair of the defective unit
Replacement with an identical or equivalent model
Replacement of the specific defective component

2.4 No cash refund is available under a warranty claim. Remedies are limited to repair or replacement only, consistent with our Refund and Returns Policy at www.cpapmedtrade.com/policies/refund-policy.

3. WHAT IS NOT COVERED UNDER WARRANTY

3.1 The following are excluded from all manufacturer warranty coverage for warranted products (machines and concentrators):

Physical damage from dropping, impact, crushing, or mishandling
Water damage or liquid ingress beyond the humidifier chamber as intended
Damage from incorrect voltage, power surges, or incompatible power adaptors
Use of non-genuine, counterfeit, or incompatible accessories or replacement parts
Unauthorised repair, modification, or tampering by any party other than an authorised manufacturer service centre
Cosmetic damage (scratches, dents, discolouration) that does not affect device function
Failure to follow the manufacturer's operating instructions, cleaning guidelines, or maintenance schedule
Use outside the manufacturer's specified operating environment (e.g. extreme temperatures or altitude)
Normal wear and tear on any component
Serial number label that has been removed, defaced, or altered
Equipment resold, transferred, or gifted to a third party — warranty rights are non-transferable and apply to the original purchaser only

4. DEFECT EXCHANGE — MASKS, POWER ADAPTERS, CABLES & HUMIDIFIERS

4.1 CPAP and BiPAP masks, power adapters, cables, and humidifier units do not carry a manufacturer warranty. However, the Company stands behind the quality of all products it sells. If any of these items are found to have a manufacturing defect, the Company will offer an exchange for the same item, subject to the conditions in this Section.

4.2 To be eligible for a defect exchange, all of the following conditions must be met:

The defect must be reported to the Company in writing within forty-eight (48) hours of receipt for items defective on arrival, or within seven (7) days of first use for defects that emerge immediately upon initial use
The item must be returned in its original packaging with all included accessories and proof of purchase
The item must show clear evidence of a manufacturing defect — not damage caused by misuse, improper cleaning, incorrect assembly, physical impact, or normal wear
The item must not have been used beyond initial testing where a defect on arrival is claimed

4.3 The following conditions will disqualify an item from defect exchange eligibility:

Physical damage caused by the Customer including drops, tears, crushing, or contact with sharp objects
Damage from improper cleaning agents, solvents, or non-manufacturer-approved products
Incorrect assembly or use contrary to the manufacturer's instructions
Mask cushion, headgear, or tubing degradation from regular use — these are consumables, not defects
Reports submitted outside the timeframes stated in clause 4.2

4.4 Defect exchanges are like-for-like only — the same product, same size, same model. No upgrade, store credit, or cash refund will be issued under a defect exchange.

4.5 The Company reserves the right to inspect the item before approving an exchange. If inspection confirms the issue is not a manufacturing defect, the item will be returned to the Customer and no exchange will be provided.

4.6 To initiate a defect exchange for masks, power adapters, cables, or humidifiers, contact the Company via the channels listed in Section 9.

5. CONSUMABLE COMPONENTS — NOT COVERED

5.1 The following items are consumable components subject to regular replacement as part of normal CPAP therapy. They carry no warranty and are not eligible for exchange due to degradation from use:

Mask cushions, pillows, and gel pads
Mask headgear and straps
Standard and hypoallergenic air filters
Heated and non-heated tubing and hoses
Humidifier water chambers and tubs
Short tubes, elbow connectors, and swivel joints
Mask clips and magnetic attachment points

5.2 Consumable components degrade with regular use and must be replaced at intervals specified by the manufacturer — typically every 1 to 6 months depending on the component. Degradation of consumable parts does not constitute a manufacturing defect.

6. HOW TO MAKE A WARRANTY CLAIM (MACHINES & CONCENTRATORS)

6.1 To initiate a warranty claim for a CPAP machine, BiPAP device, travel CPAP, or oxygen concentrator, contact the Company as soon as the defect becomes apparent and within the applicable warranty period. Claims submitted after the warranty period has expired will not be accepted.

6.2 All warranty claims must be submitted in writing via:

Email: info@cpapmedtrade.com
WhatsApp: +971 56 593 5931
In person: Tamani Arts Bldg 1739, Business Bay, Dubai, UAE

6.3 The Customer must provide all of the following when submitting a warranty claim:

Full name and contact details
Original proof of purchase (tax invoice or order confirmation issued by the Company)
Product name, model, and serial number
Date of purchase and date the defect was first noticed
Clear written description of the defect or fault
Photographs or video evidence of the defect where possible

6.4 Incomplete claims missing any of the above may be delayed or declined pending receipt of the required information.

6.5 The Company will acknowledge all complete warranty claims within two (2) business days and advise on next steps, which may include inspection at our showroom or assessment by the manufacturer's authorised service centre.

7. WARRANTY CLAIM PROCESS & TIMELINES

7.1 Once a warranty claim is accepted and submitted to the manufacturer or service centre, the assessment and resolution timeline is governed by the manufacturer's own service procedures. The Company will communicate updates as they are received.

7.2 Typical resolution timelines range from 5 to 21 business days depending on the manufacturer, the nature of the fault, and parts availability. The Company makes no guarantee as to the resolution timeline, as this is outside its direct control.

7.3 The Customer is responsible for ensuring Equipment submitted for warranty assessment is properly packaged to prevent further damage in transit. The Company will provide packaging guidance where it arranges collection.

7.4 If the manufacturer's assessment determines that the fault is not covered under warranty, the Company will notify the Customer and advise on any chargeable repair options. No repair will be carried out without the Customer's prior written authorisation.

7.5 For the full defect notification and replacement process applicable to items within the 48-hour window, please refer to our Refund and Returns Policy at www.cpapmedtrade.com/policies/refund-policy. For defects on masks, power adapters, cables, and humidifiers, refer to Section 4 of this Policy.

8. LIMITATION OF LIABILITY

8.1 To the fullest extent permitted by applicable UAE law, the Company's obligations under this Policy are limited to facilitating the manufacturer's warranty process on the Customer's behalf for warranted products, and to providing like-for-like defect exchanges for non-warranted products where the conditions of Section 4 are met.

8.2 The Company shall not be liable for any indirect, consequential, or incidental losses arising from a product defect, including but not limited to loss of therapy time, medical complications, or costs incurred while Equipment is unavailable during warranty assessment or repair.

8.3 Nothing in this Policy limits or excludes any rights the Customer may have under applicable UAE consumer protection law that cannot be excluded by agreement.

9. GOVERNING LAW

9.1 This Policy is governed by the laws of the United Arab Emirates and the Emirate of Dubai. Any disputes arising in connection with this Policy shall be subject to the exclusive jurisdiction of the competent courts of Dubai, UAE, in accordance with Section 13 of our Terms and Conditions at www.cpapmedtrade.com/policies/terms-of-service.

10. CONTACT US

For all warranty claims, defect exchange requests, and status updates:

CPAP Medical Equipment Trading Co. LLC
Trading as CPAP Medical Trading
📍 Tamani Arts Bldg 1739, Business Bay, Dubai, UAE
📧 info@cpapmedtrade.com
📱 WhatsApp: +971 56 593 5931
🌐 www.cpapmedtrade.com
🕐 Monday – Friday: 9:00 AM – 5:00 PM | Saturday: 11:00 AM – 3:00 PM | Sunday: Closed