1.1 Company Identity

This Policy is issued by CPAP Medical Equipment Trading Co. LLC (Trade Licence No. 1436732), trading as CPAP Medical Trading, a company registered and operating under the laws of the United Arab Emirates with its principal place of business at Tamani Arts Building, Office 1739, Al Asayel Street, Business Bay, Dubai, UAE.

1.2 Scope

This Policy sets out the Company's position with respect to the intellectual property rights, trademarks, registered trade names, brand names, product names, and proprietary designations of third-party manufacturers and brand owners whose products the Company retails or references on its Website at www.cpapmedtrade.com and in its physical showroom.

1.3 Purpose

This Policy is intended to provide full transparency to customers, manufacturers, brand owners, and regulatory authorities regarding the nature of the Company's retail activities, its relationship to the brands it carries, and its absolute commitment to supplying only new, genuine, and unused medical equipment through lawful and ethical commercial channels.

1.4 Legal Framework

This Policy is issued in compliance with and by reference to the following applicable legal frameworks:

• UAE Federal Law No. 37 of 1992 on Trademarks, as amended by Federal Law No. 8 of 2002 and Federal Decree-Law No. 36 of 2021 on Trademarks
• UAE Federal Decree-Law No. 38 of 2021 on Copyrights and Neighbouring Rights
• UAE Federal Decree-Law No. 26 of 2020 on Commercial Agencies, as amended
• UAE Federal Decree-Law No. 38 of 2024 on the Regulation of Medical Products
• Agreement on Trade-Related Aspects of Intellectual Property Rights (TRIPS Agreement)
• Paris Convention for the Protection of Industrial Property
• Madrid Protocol on the International Registration of Marks

2.1 No Claim of Ownership

All product names, brand names, trade names, model designations, registered trademarks, service marks, trade dress, logos, and proprietary identifiers referenced, displayed, or used on this Website or in any Company communications are the exclusive intellectual property of their respective owners and originating manufacturers. The Company makes no claim of ownership, co-ownership, or proprietary interest in any third-party trademark, registered mark, or brand name whatsoever.

2.2 Purpose of Use

Brand names, product names, model designations, and associated trademarks referenced on this Website are the exclusive intellectual property of their respective owners. These are referenced solely for the purpose of accurately identifying the products the Company supplies, informing customers of product specifications and compatibility, and facilitating legitimate retail commerce. No claim of ownership, affiliation, agency, sponsorship, or endorsement is made by the Company in respect of any such mark.

2.3 Nominative Fair Use

The use of any third-party trademark on this Website constitutes nominative fair use under applicable intellectual property law, including the principles established under the TRIPS Agreement and UAE Federal Decree-Law No. 36 of 2021 on Trademarks. Such use is solely for the purpose of accurately identifying the products being offered for sale and does not constitute trademark infringement, passing off, unfair competition, or any misrepresentation as to the source, sponsorship, or endorsement of the Company's business by any brand owner or manufacturer.

2.4 No Implied Commercial Relationship

References to any brand name or product name on this Website do not imply any formal commercial agency relationship, exclusive distribution agreement, franchise arrangement, or any other contractual relationship with the respective brand owner, unless expressly confirmed in writing by the Company.

3.1 Independent Retailer

CPAP Medical Trading operates as an independent medical equipment retailer. The Company sources CPAP machines, BiPAP devices, sleep therapy masks, accessories, consumables, and related equipment through legitimate commercial supply channels, including authorised distributors, licensed wholesalers, and direct commercial arrangements operating lawfully within applicable UAE regulations.

3.2 No Exclusive Agency

The Company is not the exclusive agent, sole distributor, or official brand representative of any manufacturer in the UAE, unless expressly and separately confirmed in writing. The absence of an exclusive agency or distribution agreement does not affect the legitimacy, authenticity, or quality of the products the Company supplies.

3.3 Brand-New Products Only

The Company supplies only brand-new, unused, genuine medical equipment in its original manufacturer packaging. The Company does not sell, stock, distribute, trade in, or deal with used equipment, pre-owned devices, returned units, or any product that has previously been in the possession of another end user in any capacity. Every product sold by the Company is supplied in new, sealed condition directly as received from the supply chain.

3.4 No Counterfeit Products

The Company does not sell, stock, or knowingly source counterfeit, imitation, non-genuine, or fraudulently represented products of any kind. All reasonable commercial due diligence is conducted when engaging suppliers to verify product authenticity, regulatory compliance, and chain of custody.

3.5 Parallel Imports — Disclosure

Where products are sourced through parallel import channels — that is, brand-new, genuine, unused products imported and sold lawfully outside the manufacturer's official UAE distribution network — the Company advises customers that in such cases the manufacturer's local warranty support in the UAE may differ from that offered on products purchased through the official UAE distribution channel. The Company's own obligations with respect to defect identification and exchange, as set out in its Warranty Policy, remain fully applicable in all cases regardless of the supply channel.

3.6 Customer Enquiries on Supply Channel

Customers who require confirmation of whether a specific product was sourced through the manufacturer's official UAE distribution channel are invited to contact the Company prior to purchase at info@cpapmedtrade.com or via WhatsApp on +971 56 593 5931.

4.1 Our Authenticity Commitments

• Every product sold by CPAP Medical Trading is brand-new and unused at the point of sale
• Every product is genuine and original — manufactured by the brand owner whose name it bears
• Every product is supplied in its original manufacturer packaging with all included accessories and documentation intact
• The Company does not deal in used, pre-owned, previously returned, or second-hand medical equipment under any circumstances
• The Company does not deal in counterfeit, imitation, replica, or non-genuine products under any circumstances
• The Company does not misrepresent the condition, origin, or authenticity of any product it sells

4.3 Reporting Concerns

Any customer who believes a product received from the Company does not meet these commitments is strongly encouraged to contact the Company immediately at info@cpapmedtrade.com. The Company will investigate all such concerns without delay and will take full remedial action where any deviation from these commitments is established.

5.1 Independent Entity

CPAP Medical Trading is an independent commercial entity. It is not affiliated with, owned by, operated by, or acting as an agent of any manufacturer or brand owner whose products it retails. The Company's use of brand names, product names, and model designations on this Website is strictly for product identification and informational purposes.

5.2 No Manufacturer Endorsement

No manufacturer or brand owner referenced on this Website has endorsed, sponsored, approved, or reviewed the content of this Website or the Company's commercial activities, unless expressly stated in writing. The Company does not represent itself as having any endorsement, approval, or commercial backing from any manufacturer beyond what is reflected in any formal written commercial agreement between the parties.

5.3 Manufacturer Contact

Customer enquiries regarding a manufacturer's official UAE dealer network, authorised service centres, or warranty support infrastructure should be directed to the relevant manufacturer directly. The Company can provide manufacturer contact details where available upon request.

6.1 Informational Purpose

Product descriptions, images, specifications, technical data, clinical information, and pricing published on this Website are provided in good faith for informational purposes. The Company endeavours to ensure accuracy and currency of all product information; however, manufacturers may update, modify, discontinue, or revise their products, specifications, or packaging at any time without prior notice to the Company or its customers.

6.2 Product Images

Product images displayed on this Website may include manufacturer-supplied photography, distributor-supplied imagery, or images produced by the Company for illustrative purposes. All manufacturer-supplied images remain the intellectual property of the respective manufacturer. Their use on this Website is consistent with the Company's legitimate retail activity and constitutes nominative fair use.

6.3 Errors & Discrepancies

The Company accepts no liability for typographical errors, technical inaccuracies, or omissions in product descriptions or specifications. Where a discrepancy exists between information on this Website and the manufacturer's official product documentation, the manufacturer's documentation shall prevail in all matters relating to clinical use, safety, and technical specifications.

6.4 Model Designations

Model names, reference numbers, generation designations, and similar product identifiers are the proprietary designations of their respective manufacturers and are used on this Website solely for product identification purposes and to assist customers in locating compatible accessories and replacement parts.

7.1 Ownership of Company IP

The name "CPAP Medical Trading," the trading style "CPAP Medical Equipment Trading Co. LLC," the Company's logo, brand identity, website design, page layouts, original written content, product guides, educational articles, policy documents, and all other original creative works produced by or on behalf of the Company are the exclusive intellectual property of CPAP Medical Equipment Trading Co. LLC and are protected under UAE Federal Decree-Law No. 38 of 2021 on Copyrights and Neighbouring Rights and applicable international intellectual property conventions.

7.2 Prohibition on Reproduction

No person, entity, competitor, or third party may reproduce, copy, adapt, distribute, publish, broadcast, or commercially exploit any original content or intellectual property of the Company without prior express written authorisation from the Company's management.

7.3 Registered Trade Name

The trade name "CPAP Medical Trading" and the registered company name "CPAP Medical Equipment Trading Co. LLC" are exclusively owned by and registered to the Company under UAE commercial registration laws, as evidenced by Trade Licence No. 1436732. These names are the sole and exclusive property of the Company and may not be used, adopted, imitated, abbreviated, or incorporated into any other trading name, company name, domain name, social media handle, or commercial identifier by any third party without prior express written consent. Any unauthorised use constitutes an infringement of the Company's registered commercial identity and rights under UAE law and will be subject to immediate legal action.

7.4 Brand Identity Protection

Any unauthorised use of the Company's logo or brand identity — including in competitor advertising, marketing materials, or online platforms — may constitute passing off, unfair competition, and/or misappropriation of intellectual property under UAE law and will be pursued accordingly through all available legal remedies.

8.1 Regulatory Framework

The Company operates in compliance with applicable UAE medical device regulations. All products supplied by the Company are intended for use as medical devices and are sourced in accordance with the regulatory framework established by the UAE Ministry of Health and Prevention (MOHAP), the Dubai Health Authority (DHA), and UAE Federal Decree-Law No. 38 of 2024 on the Regulation of Medical Products and its implementing regulations.

8.2 No Clinical Endorsement

The display of a manufacturer's trademark or brand name on this Website in connection with a medical device does not constitute a clinical endorsement, therapeutic recommendation, or regulatory claim by the Company. All clinical indications, contraindications, and therapeutic uses of medical devices are as specified by the respective manufacturer in their approved product documentation.

8.3 Customer Responsibility

Customers are responsible for ensuring that any medical device purchased from the Company is appropriate for their medical condition as determined by a licensed healthcare professional and is used in accordance with the manufacturer's instructions and applicable UAE health regulations. For the Company's full Medical Disclaimer, please visit our Medical Disclaimer page.

9.1 External Links

This Website may contain links to the official websites of manufacturers, regulatory bodies, or other third-party organisations for reference purposes. Such links do not constitute endorsement of those websites or their content by the Company. The Company accepts no responsibility for the content, accuracy, or availability of any third-party website.

9.2 Third-Party IP

The trademarks and intellectual property of third parties referenced via external links on this Website remain the exclusive property of their respective owners.

10.1 Scope of Liability

To the fullest extent permitted by applicable UAE law, the Company's liability in connection with any intellectual property matter arising from the retail of third-party branded products is limited to the remedial actions described in this Policy. The Company shall not be liable for any indirect, consequential, or incidental losses arising from any claim relating to the use of third-party trademarks or product names on this Website in the context of legitimate retail activity.

10.2 Non-Excludable Rights

Nothing in this Policy limits or excludes any rights or obligations that cannot be excluded under applicable UAE law.

11.1 Jurisdiction

This Policy is governed by the laws of the United Arab Emirates and the Emirate of Dubai. Any dispute arising in connection with intellectual property matters addressed in this Policy shall be subject to the exclusive jurisdiction of the competent courts of Dubai, UAE, in accordance with Section 13 of our Terms and Conditions.

12.1 Right to Update

The Company reserves the right to update this Policy at any time to reflect changes in the brands it carries, updates to applicable law, or changes in the Company's commercial arrangements. The most current version will always be published on the Website. Continued use of the Website following any update constitutes acceptance of the revised Policy.